If you need to cancel your reservation, we kindly ask for at least 5 days’ notice. If we are not notified within that time, the following cancellation fees will apply: $50 for orders under $400 $100 for orders over $400 (for single-unit rentals) $100 per unit for multi-unit rentals. If you’ve already paid your balance in full, you will receive a rain check valid for one full year from your original event date—regardless of cancellation timing.

Your safety is our priority. If rain, lightning, or strong winds are expected and we agree that it’s unsafe to proceed, you may cancel without any penalty. In the case of a weather-related cancellation: Any payments made will be applied to a rescheduled date, if your rental is available. If not, you’ll receive a rain check to use anytime within the next 12 months. Please note: We do not offer refunds, but we’re happy to work with you to reschedule or apply credit toward your next party!

We only set up at parks under special circumstances. All park setups must be approved.